Customer service is the critical differentiator in growing your business profitably, because winning over customers and earning their trust has less to do with what you’re selling and more to…
For every 100 online shopping carts, 70 will be abandoned, with 40 shoppers deciding that the quoted delivery cost was too high and another 11 not prepared to wait for…
Personalisation of eCommerce shopping increases conversion rates by 10-15%, and with the receipt of their order the one time an online brand physically connects with customers, brands need to leverage…
Online customers simply want their order delivered intact and in good time, but too often the order fulfilment process is over-burdened with inefficiencies that waste time, money, and manpower. With…
Over 60% of manufacturers and retailers are planning to, or are conducting cross-border eCommerce but with over 90% of them experiencing delays due to incorrect documentation, negative customer experiences may…
Over the last two years online retail returns have increased by 60% and with three-quarters of shoppers looking at the returns policy before making a purchase, providing shoppers with an…
With between 80% and 90% of eCommerce start-ups failing, it is clear that building a successful online business takes more than creating a brand, finding suppliers, building a site and…
As the UK moved to COVID lockdowns, shoppers swiftly made the switch online and searches for ‘local’ business websites surged up 42% on 2019 - and while nearly a fifth…
Following changes to the Universal Postal Union (UPU) international postal rates UK eCommerce merchants and online retailers face big increases in shipping costs to the US next week. (more…)
Iran’s seizure of the 15,000 teu MSC Aries in international waters off the Gulf of…
The OECD, WTO and IMF are predicting that global trade growth could more than double…
Effective supply chains are essential to support business operation and growth, and the supply chain’s…
