US Customs trigger eCommerce crackdown
US Customs and Border Protection (CBP) has confirmed that it is cracking down on ‘de minimis’ eCommerce shipments, to ensure they are compliant, with several high-profile freight forwarders and customs…
Archive: eCommerce
Leveraging our global network to support localised growth
Going international is a proven and effective rapid growth strategy, but expanding your eCommerce offer into global markets requires preparation. (more…)
Delivering your brand promise
Your online shoppers expect a fast, seamless experience when they place an order, but providing excellent customer service and enhancing your brand promise goes beyond fulfilling and shipping the order.…
Grow your online business internationally
Cross-border eCommerce is a proven business expansion strategy where online brands realign their fulfilment capability to serve overseas customers and adapt their site or join online marketplaces, to sell their…
Optimise customer experience to grow your online business
Customer service is the critical differentiator in growing your business profitably, because winning over customers and earning their trust has less to do with what you’re selling and more to…
Leveraging delivery in cost-of-living crisis
For every 100 online shopping carts, 70 will be abandoned, with 40 shoppers deciding that the quoted delivery cost was too high and another 11 not prepared to wait for…
eCommerce; making it personal
Personalisation of eCommerce shopping increases conversion rates by 10-15%, and with the receipt of their order the one time an online brand physically connects with customers, brands need to leverage…
eCommerce fulfilment made simple
Online customers simply want their order delivered intact and in good time, but too often the order fulfilment process is over-burdened with inefficiencies that waste time, money, and manpower. With…
Cracking the eCommerce cross-border conundrum
Over 60% of manufacturers and retailers are planning to, or are conducting cross-border eCommerce but with over 90% of them experiencing delays due to incorrect documentation, negative customer experiences may…
eCommerce; Using returns to increase customer loyalty
Over the last two years online retail returns have increased by 60% and with three-quarters of shoppers looking at the returns policy before making a purchase, providing shoppers with an…
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