Archive: eCommerce

By Paul Kelly in News Posted: 1st, February, 2024

Grow your online business internationally

Cross-border eCommerce is a proven business expansion strategy where online brands realign their fulfilment capability to serve overseas customers and adapt their site or join online marketplaces, to sell their…

By Paul Kelly in News Posted: 19th, October, 2023

Optimise customer experience to grow your online business

Customer service is the critical differentiator in growing your business profitably, because winning over customers and earning their trust has less to do with what you’re selling and more to…

By Paul Kelly in News Posted: 18th, September, 2023

Leveraging delivery in cost-of-living crisis

For every 100 online shopping carts, 70 will be abandoned, with 40 shoppers deciding that the quoted delivery cost was too high and another 11 not prepared to wait for…

By Paul Kelly in News Posted: 5th, August, 2023

eCommerce; making it personal

Personalisation of eCommerce shopping increases conversion rates by 10-15%, and with the receipt of their order the one time an online brand physically connects with customers, brands need to leverage…

By Paul Kelly in Blog Posted: 13th, July, 2023

eCommerce fulfilment made simple

Online customers simply want their order delivered intact and in good time, but too often the order fulfilment process is over-burdened with inefficiencies that waste time, money, and manpower. With…

By Paul Kelly in News Posted: 26th, May, 2023

Cracking the eCommerce cross-border conundrum

Over 60% of manufacturers and retailers are planning to, or are conducting cross-border eCommerce but with over 90% of them experiencing delays due to incorrect documentation, negative customer experiences may…

By Paul Kelly in Blog Posted: 7th, May, 2023

eCommerce; Using returns to increase customer loyalty

Over the last two years online retail returns have increased by 60% and with three-quarters of shoppers looking at the returns policy before making a purchase, providing shoppers with an…

By Paul Kelly in News Posted: 8th, March, 2023

Oriental Global Logistics; Paving the way for eCommerce success

With between 80% and 90% of eCommerce start-ups failing, it is clear that building a successful online business takes more than creating a brand, finding suppliers, building a site and…

By Paul Kelly in News Posted: 9th, January, 2023

Oriental Global Logistics; Nailing the eCommerce supply chain

As the UK moved to COVID lockdowns, shoppers swiftly made the switch online and searches for ‘local’ business websites surged up 42% on 2019 - and while nearly a fifth…

By Paul Kelly in News Posted: 29th, June, 2020

US post increase threat to eCommerce

Following changes to the Universal Postal Union (UPU) international postal rates UK eCommerce merchants and online retailers face big increases in shipping costs to the US next week. (more…)

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